Please find all of the answers to our FAQs for the Alps Complete product.
For general information about the product, please refer to the product page here.
What cover will my client receive for the 14 day hire vehicle part of their cover? #
We will provide them with a hire vehicle up to the hire period, which is subject to the terms, conditions, and exclusions of the policy.
They must notify us during the insured period and within 5 working days of the insured incident.
What type of vehicle will my client be entitled to, under the standard car or small van cover types? #
An S1 or PV2 class of vehicle. Which would be a small car or small wheel-based van.
Are there any age restrictions for the hire vehicle? #
Yes, drivers under the age of 21 years of age, or over 74 years of age are not covered.
Can my clients’ partner drive the hire vehicle? #
No, the hire vehicle is to be used by your client only.
What is the notification period for a hire vehicle? #
Your client must notify us within 2 working days of the insured incident.
What type of vehicle is provided if I purchase the large van cover type? #
The replacement vehicle will be something equivalent to a Ford Transit LWB / aPV4 category vehicle.
What type of vehicle is provided if I purchase the saloon cover type? #
The replacement vehicle will be something equivalent to a S5-S6 category vehicle.
What type of vehicle is provided if I purchase the prestige cover type? #
The replacement vehicle will be something equivalent to a P1-P6 category vehicle.
