Just click on 'Contact' on the menu bar for a number of ways to get in touch. A member of either our sales or support team will then be happy to run through everything with you.

We only sell our products and services through Insurance Brokers, please call us on 01260 241555 and we’d be only too happy to put you in contact with one of our supporting brokers.

Our usual office hours are Monday – Friday between 9:00a.m. – 5:00p.m, excluding bank holidays. If you call after these hours, your call will be diverted to a new claims reporting and emergency helpline which is available 24 hours per day, 365 days per year.

We aim to offer a high standard of client care and an efficient service but if there is any aspect of our service with which you are unhappy and which you cannot resolve with the person who is handling your case or their team leader, please raise the matter in writing with Michelle O’Reilly at the address on the correspondence or via e-mail to michelle.oreilly@alpslegal.co.uk. We promise that your complaint will be investigated and that you will receive a fair and prompt response.

A copy of our Complaints Procedure is available upon request.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (LeO) to consider the complaint. His role is to attempt to resolve disputes. Normally, you will need to bring a complaint to the LeO within six months of receiving a final written response from us about your complaint. The LeO can be contacted at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website: www.legalombudsman.org.uk.

You are entitled to make a complaint about our firm’s bill too, in accordance with our complaints procedure. There may also be a right to object to the bill by making a complaint to the LeO, and/or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. However you should note that the LeO may not consider a complaint about the bill if you have applied to the court for assessment.