Transparency and dependability at every step of the way

Excellent quality support and customer service from trained professionals.

ALPS Legal Practice was formed to allow every aspect of the claims journey including litigation, communication, organisation of replacement vehicles and repair to be handled under one roof without the need to involve multiple third parties in the claims process.

Best Claims Service

Finalist

Best Use of Technology

Finalist

Claims Team Award

TBD

Services We Provide

FREE legal advice line & 24/7 claims reporting line

Our expert team of specialist claims handlers and solicitors are on hand to provide support and advice following a road traffic accident. We know that accidents can (and do) happen anytime, anywhere – so we operate a 24/7 claim reporting line to offer support no matter what the circumstance or situation may be.

Range of communication options

We recognise that people communicate in different ways. We have a range of communication methods available including telephone, email and text update facilities to cover any specialist needs.

Deal with real people

We don’t believe in lengthy touch-tone menus and frustrating periods of time spent on hold. When you ring us, a real person answers every call.

Bespoke client portal

Our secure client portal allows you to track the progress of your claim in real-time, upload images and documents and message our claims team 24/7/365.

Uninsured loss recovery

All uninsured losses are actively recovered – including policy excesses and out of pocket expenses.

Large repair network

As a client, you have access to a nationwide network of over 400 approved repairers.

Replacement vehicles

Swift access to ‘like for like’ replacement vehicles from specialist, personally-vetted hire providers.

Bespoke fleet management

Special fleet requirements can be catered for and regular MI provided to assist fleet retention.

Text messaging

Clients are sent a text confirming the name of their claims handler along with their direct contact details – quick, easy and simple to locate should they need to contact their handler in a hurry.

Customer satisfaction questionnaires

We care about what you think – and as such we continuously strive to improve our services based on your feedback. Our easy to complete satisfaction questionnaires are conducted at regular intervals throughout the claims process.