“ALPS has experience of putting together policies for specialist classic schemes so we were confident they could put together a bespoke package for our customers. Classic car enthusiasts often have more than one vehicle and so it makes sense to make a multi car policy available with all the same bespoke policy benefits. ALPS has made this possible and the policy is now one of the most comprehensive available on the market for classic enthusiasts.”
When it comes to motor claims management, our main priority is good service. If the service is not good, we have to get involved and that costs us money. In simple terms when our clients have an accident, we want to be able to refer them to a claims management company and then hear nothing more. No news is good news for us because it means that claims are being sorted to the satisfaction of clients and insurers. That is exactly what has happened since we appointed ALPS 12 months ago.
“We have a commitment to our customers that only the right motor claims handling provider could match and I’m delighted to have found that in ALPS. We looked at the market carefully to find a service that would be tailored to our needs with dedicated teams handling our customers’ needs; importantly the team at ALPS interacts closely with our own in house claims team to deliver a service we are proud of.”
“Would I use anyone else? I couldn’t run the risk of poor service, our renewal retention is in the low 90% area and I attribute part of this to ALPS.”
At J R Stephens we have a personal approach to doing business, its therefore important to us that our claims management provider work with the same ethos. The team at ALPS are polite and efficient in their dealings with our clients and act as an extension to our team
The team at ALPS were able to really demonstrate their passion for claim handling, providing a true client differentiator for us and importantly in an insurer friendly manner. We have confidence that our clients, which includes blue-chip nationals will be looked after by a knowledgeable team who understand the complexity of the claims arena and are able to link in with our own claims team to provide a truly world class proposition.
